Privacy Policy

Next Lane Transportation ("we," "us," "our") operates the website nextlanetransportation.com and provides ground transportation services across Greater Houston, Texas. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you consent to the practices described below.

We collect information in the following categories:

• Booking and contact information. Name, phone number, email address, pickup and drop-off locations, dates and times, passenger count, vehicle preference, and any special instructions you provide through forms, phone calls, or messages.
• Payment information. When applicable, payment method details for processing transportation services. We do not store full credit card numbers on our systems; payment processing is handled by PCI-compliant third-party providers.
• Communications. Records of phone calls, text messages, emails, and form submissions you exchange with us.
• Technical and website usage information. IP address, browser type, device information, referring URLs, pages visited, and time spent on pages, collected through cookies and analytics tools.

We use artificial intelligence ("AI") tools and AI-assisted agents to help operate our business. This includes, but is not limited to:

• AI-assisted customer support. Automated or semi-automated responses to website chat, form submissions, and messages, which may be reviewed or completed by a human team member before final delivery.
• AI agents that gather information. AI systems may collect, summarize, or transcribe information you provide — such as booking details, preferences, accessibility needs, and feedback — for the purpose of fulfilling your request, improving service quality, training internal staff, and refining our offerings.
• Call and message processing. Your communications with us may be processed by AI for transcription, summarization, quality assurance, or scheduling. Recordings or transcripts may be retained for these purposes.
• Marketing and operational analysis. Anonymized or aggregated information may be processed by AI tools to understand demand patterns, improve our website, and identify operational efficiencies.

By interacting with us, you consent to this AI-assisted processing. You can request information about how AI was used in any specific interaction by contacting us at the phone number above. We do not use AI to make legal, medical, or safety-critical decisions; humans remain responsible for booking confirmations and service decisions.

We use information collected to:

• Provide, schedule, and confirm transportation services you have requested
• Communicate with you about bookings, changes, follow-ups, and inquiries
• Process payments and maintain financial records as required by law
• Improve our services, website, and customer experience
• Send service-related communications (e.g., confirmations, reminders, schedule changes)
• Send marketing communications, only to recipients who have not opted out
• Comply with legal obligations, respond to lawful requests, and protect our rights
• Detect and prevent fraud, abuse, or unauthorized activity

Who sends messages: Text messages (SMS) are sent by NextLane Group LLC, doing business as Next Lane Transportation, located at 2743 Smith Ranch Rd, Unit 1304, Pearland, TX 77584.

What you consent to: By checking the SMS consent box on our contact or booking forms, providing your phone number, or texting us directly, you expressly consent to receive text messages (SMS) from Next Lane Transportation at the mobile number you provide. Messages may include:

• Booking confirmations and trip reminders
• Driver dispatch notifications and status updates
• Schedule changes or cancellation notices
• Promotional offers and service announcements (only if opted in)
• Replies to inquiries you initiate

Message frequency: Message frequency varies based on your bookings and account activity. You may receive up to 5 messages per booking.

Message & data rates: Standard message and data rates may apply depending on your mobile carrier and plan. Next Lane Transportation does not charge for SMS messages, but your carrier may.

How to stop messages (STOP): You may opt out of SMS messages at any time by replying STOP to any text message from us. After opting out, you will receive one final confirmation message. No further messages will be sent except as required by law or to complete an in-progress booking. To re-subscribe, text START to our number.

How to get help (HELP): Reply HELP to any SMS from us to receive assistance. You may also contact us by phone at (832) 369-2500 or by visiting nextlanetransportation.com/contact.

Email opt-out: You may opt out of marketing emails at any time by clicking "unsubscribe" in any marketing email or by contacting us directly. Opting out of marketing does not affect transactional communications required to fulfill your booking.

Carrier message delivery is not guaranteed. Next Lane Transportation is not liable for delayed or undelivered messages.

Our website uses cookies and similar technologies to operate properly, remember preferences, and understand how visitors interact with the site. We may use analytics services (such as Google Analytics) which collect aggregated, non-personally-identifiable information about website usage.

You can control cookies through your browser settings. Disabling cookies may impact functionality on certain parts of the site.

We share information with third parties only as necessary to operate our business or as required by law. These include:

• Payment processors (PCI-compliant) to handle billing
• Email and communication services (e.g., Resend, SMS providers) to deliver messages
• Analytics and hosting providers (e.g., Google Analytics, Vercel, cloud infrastructure)
• Trusted sister companies that operate within the insurance-based non-emergency medical transportation (NEMT) system, when we refer you for insurance-funded transportation
• Funeral directors and healthcare facility partners to coordinate service-day logistics on your behalf
• Legal authorities, when required to comply with valid legal processes

We do not sell your personal information to third parties for their marketing purposes.

We retain personal information for as long as necessary to provide services, fulfill our legal and contractual obligations, resolve disputes, and enforce agreements. Booking and transactional records are typically retained for at least seven (7) years for tax and accounting purposes. Communication transcripts and AI-processed records may be retained for shorter periods unless required to be kept longer.

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption. Access to personal information within our company is limited to employees and contractors with a legitimate business need.

No method of transmission or storage is 100% secure. We cannot guarantee absolute security but we work to minimize risk.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of marketing communications
• Withdraw consent for AI-assisted processing (subject to our ability to continue providing service)

To exercise these rights, contact us through the methods below. We will respond within a reasonable timeframe.

Our services are intended for adults. We do not knowingly collect personal information directly from children under 13. Minors may be transported under bookings made by a parent, guardian, or authorized adult, in which case the adult is responsible for the booking and any information provided about the minor passenger.

To the maximum extent permitted by law, Next Lane Transportation and its affiliates, officers, employees, agents, and partners are not liable for any indirect, incidental, consequential, special, or exemplary damages arising out of your use of our website or services. Our aggregate liability for any claim arising out of or related to this Privacy Policy or our services shall not exceed the amount you paid to us for the specific service giving rise to the claim.

Nothing in this Policy excludes liability that cannot be excluded under applicable law.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of our website or services after changes take effect constitutes acceptance of the updated Policy.

For questions about this Privacy Policy, SMS communications, or to exercise your rights, contact us at:

• Legal name: NextLane Group LLC (DBA: Next Lane Transportation)
• Address: 2743 Smith Ranch Rd, Unit 1304, Pearland, TX 77584
• Phone: (832) 369-2500
• Toll-free: (888) 331-3608
• SMS opt-out: Reply STOP to any text message
• SMS help: Reply HELP to any text message
• Hours: Monday – Saturday: 7:00 AM – 7:00 PM; Sunday: Closed
• Send a message: nextlanetransportation.com/contact